Please note: all returns require a Return Merchandise Authorization or RMA number.  You can request an RMA number by contacting the customer service department.  In order to be eligible for a return, the item/s must be new and the packaging unopened.  The item/s must also be returned within 30 days from the date of delivery. Missing kit items/opened items will not qualify for a refund. Returns are subject to a 15% restocking fee and return labels are the responsibility of the customer. 

*Exception for Essential Product SKU's HYG10016, HYG10004, HYG10116 & HYG10216 - Due to the extremely high demand, we're asking customers to limit purchases to 5 per person to give everyone chance to get the essential products they need. All sales of this product are final, no returns or exchanges for these products.

Note: should you ship an item to a freight forwarder, we will not warranty any products for damages.