Refund policy

All returns require a Return Merchandise Authorization or RMA number. You can request an RMA number by contacting the customer service department*.

  • In order to be eligible for a return, the item's must be new and the packaging unopened.
  • The item's must also be returned within 30 days from the date of delivery.
  • Missing kit items/opened items will not qualify for a refund.
  • Returns are subject to a 15% restocking fee and return labels are the responsibility of the customer.

*Exception for Essential Product SKU's HYG10016, HYG10004, HYG10116 & HYG10216. Due to the extremely high demand, we're asking customers to limit purchases to 5 per person to give everyone chance to get the essential products they need. All sales of this product are final, no returns or exchanges for these products.

Note: Should you ship an item to a freight forwarder, we will not warranty any products for damages.