Frequently Asked Questions (FAQ)

Orders can take between 1-3 business days (excluding weekends and holidays) to process and ship.

If placed before 1PM EST, many orders will process and ship on the same day.

Orders may include multiple packages and can arrive at different times within the delivery window.

Please Note: Orders shipping to Alaska and Hawaii may take 4-6 weeks for delivery.

Once your order is processed and shipped, you can expect to receive it within 2-9 business days.

We ship via standard ground shipping with USPS, FedEx and Amazon Logistics. We do not current offer express shipping options.

Yes. Any order that totals $75 or more, before taxes and after discounts, qualifies for free standard flat rate shipping.

We offer $5 flat rate shipping on all other orders.

Please Note: Alaska & Hawaii are excluded from free shipping and $5 flat rate.

Please contact Customer Service immediately after placing an order if you need to cancel.

Orders can only be cancelled within 1 hour of being placed. After 1 hour has elapsed, your order cannot be cancelled or changed

Yes. You can return your order within 30 days of purchase. Please refer to our return policy for full details:

You'll receive an email with tracking information as soon as your order ships. You can also check on the status of your order at any time from your Account.

If you need further assistance, please do not hesitate to Contact Us.

We’ve partnered with Extend to offer Shipping Protection – coverage for lost, stolen, or damaged packages. If something goes wrong during shipping, Extend makes it easy to file a claim and get resolution.

Most often, Extend will send you a debit card for the value of your item(s), including shipping and taxes, so you can quickly get a replacement. For full coverage details, click here.

If you purchased Shipping Protection and need to file a claim, you can do so here.

No worries! We’ll do our best to help resolve your issue. Please submit your issue here, and we’ll get back to you as soon as we can.

Please submit your issue here, and we’ll get back to you as soon as we can.

If the item(s) was purchased within the last 30 days, we suggest referring to the site/store in which the item(s) was purchased as they are the 'seller of record.'

We do not offer will call or pick up on any order(s) placed on our website at this time. If you're looking to make a purchase in person, please visit the Detail Garage location nearest you.

No. Purchases from our online site and Detail Garage stores are considered separate. Any item(s) purchased at a Detail Garage store will need to be addressed with that particular store directly.

We do not accept tax exempt orders through our website. Chemical Guys have partnered with two of the top wholesale distributors in the US.

Please click on the links for more information:

• Meyer Distributing
• Turn14

No. We do not ship to freight forwarding companies; no exceptions.

If in any case you happen to ship to a freight forwarding company, Chemical Guys is not responsible for any loss, damage or theft.

We do not currently ship outside of the United States from www.chemicalguys.com.

Please Note: Orders placed from an international IP address are subject to cancellation.

No. We do not offer shipping to PO boxes or APO addresses at this time.

Hawaii and Alaska have their own shipping rate that you will see during check out.

Please Note: Orders shipping to Alaska and Hawaii may take 4-6 weeks for delivery.

*Or refer to Amazon for orders to Alaska or Hawaii.