The Junior Analysts will provide various support functions that are primarily creative analytical projects including the design of custom reports. The duties include a heavy emphasis on Excel generating weekly, monthly, quarterly reports. The Junior Analyst will spend 90% of day working with data in Excel (Analytical) - the ideal and successful candidate should enjoy this type of work, the remainder of the time will be conducting administrative tasks to help support the team.
Responsibilities
Compile and format data from multiple sources and systems to create reports
Audit reports for accuracy prior to delivery
Create new forms/reports as needed
Assist in process streamlining to support a more efficient department
Perform user acceptance testing on requested system changes
Participate in special projects as needed
Type, proofread, and format correspondence and reports
Job Requirements
Bachelor’s degree (B.A.) from four-year college or university (Accounting/Finance, Information Technology or Business Administration preferred); or one to two years’ related experience and/or training; or equivalent combination of education and experience.
Qualifications
Advanced MS Excel & MS Access, comfortable knowledge with such functions as pivot tables, vlookup, and summarizations like sumifs and countifs
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Intermediate/Advanced MS Word, Access & PowerPoint skills
Ability to communicate to individuals at all levels of the organization including entry-level staff to Senior Executives
Ability to maintain strict confidentiality
Excellent organizational skills with the ability to prioritize a heavy workload and meet deadlines
We offer a competitive base salary, Medical Insurance Benefits, vacation, and sick leave, holidays, and an environment that encourages career growth from within.
The ideal person will possess outstanding written / verbal skills and exceptional phone/email etiquette to ensure our customers receive top-notch service. This position requires the ability to work in a fast-paced work environment, handle a high volume of emails and phone calls, while simultaneously process new orders via our Online System, provide product knowledge, up-sell, review customers orders and provide updates on delivery/tracking. In addition, a strong work ethic and a willingness to be a team player are musts!
Responsibilities and Duties
Act as the primary liaison for all customers
Provides top quality customer service at all times and to every customer
Handle incoming calls from customers and ensure that issues, concerns, and/or questions are resolved both promptly and thoroughly
Handle all inbound communications via phone, email, live chat or social media
Build customer satisfaction and loyalty
Handle customer concerns in the best interest of both the customer and the company
Assist with placement of orders, refunds, and returns
Required Skills
Prior customer service experience a must / preferably in a high volume call center
Exceptional interpersonal skills
Motivated individual
Great communication skills (listening, verbal and written)
Ability to recognize problems and resolve them or raise an issue as required
Extremely organized and responsible
Demonstrates a willingness to learn
Good knowledge of Microsoft tools, in particular, Excel
Outgoing personality and a positive attitude
*Spanish speaking is a plus
We offer a competitive base salary, Medical Insurance Benefits, vacation, and sick leave, holidays, and an environment that encourages career growth from within.