We are still shipping orders daily, but due to the evolving COVID-19 situation, some orders may experience delays. Thank you for your patience!
Orders can take between 1-3 business days (excludes weekends and holidays) to process. Processing an order involves picking, packing, and getting the order ready for shipment. Once the order is picked up by the courier, it is considered "shipped". Once an order is shipped, it can take an additional 1-9 business days (excludes weekends and holidays) for delivery. The amount of additional time for delivery will depend on the method of shipping selected. Once order ships, an email with tracking information will be sent to you automatically. If you check out as a guest, tracking information will not be available.
No, once an order is placed, we are unable to cancel your order or make any changes. Please make sure all information is correct before placing your order.
In order to receive tracking information for your order, you must create an account. Once the order ships, you will be sent an email with the tracking information. If you check out as a guest, tracking information will not be available.
Please contact Customer Service to request assistance. Any item(s) that arrives damaged will need to be reported within ten days of delivery. We may request pictures in order to file a damage claim on your behalf. Example: a picture of the box and/or damaged item(s).
Please contact Customer Service to request assistance. Any item(s) that are missing will need to be reported within ten days of delivery.
In the event you did not receive your order or if the tracking information states "delivered" and you have not received the order, please contact Customer Service to request assistance. We may request the completion of an affidavit statement in order to file a missing order claim on your behalf.
If the item(s) was purchased within the last 30 days, we suggest referring to the site/store in which the item(s) was purchased as they are the "seller of record".
We do not offer will call or pick up on any order/s placed on our website. If you are looking to make a purchase in person, please visit one of our Detail Garage stores. Click here to find a location near you.
No, purchases from our online site and Detail Garage stores are considered separate. Any item(s) purchased at a Detail Garage store will need to be addressed with that particular store directly.
Any order that totals $99 or more before taxes and after discounts qualifies for free standard flat rate shipping (2-9 business days).