PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY WHEN USING THIS WEBSITE. All users of this site agree that access to and use of this site is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
For more information on shipping, please see our shipping policy.
For more information about returns and exchanges, please see our return policy.
After you place your order, there are absolutely no changes to your order or cancellations.
Missing or damaged items need to be reported to us within 10 days of delivery. This does not include any back ordered items and only applies to orders that have been completely filled.
I would like to order Chemical Guys products but I don't live in the Unites States. Can I buy your products?
Chemical Guys is available worldwide. Please contact us. Be sure to include your address, contact number, and product needed in the email so that we can more accurately answer your questions.
I need several pallets of products can we use a freight forwarder?
Please contact us.
Exactly when will my package be delivered?
Ground packages are delivered to residential addresses Monday through Friday between 9:00 a.m. and 7:00 p.m. and to business addresses during their normal business hours Monday through Friday. Ground packages cannot be scheduled to arrive at a specific time of day.
How do I get a tracking number for my order?
If we have a valid email address, you will be sent an email shipping confirmation of orders shipped from our warehouse. If you have any questions regarding the shipment, please contact us.
Orders over $500
The first time you place an order of $500 or more, you may be contacted by our customer service department to provide us with identification tying you to your credit card. This policy was implemented in order to protect our company and our customers against the increasing number in online ID theft.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Chemical Guys. The collective work includes works that are licensed to Chemical Guys Copyright 2016 ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Chemical Guys or purchasing Chemical Guys products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Chemical Guys or to purchase Chemical Guys products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Chemical Guys. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Chemical Guys used on the site are trademarks or registered trademarks of Chemical Guys.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Chemical Guys disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Chemical Guys does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Chemical Guys does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Chemical Guys shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Chemical Guys has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical ErrorsIn the event that a Chemical Guys product is mistakenly listed at an incorrect price, Chemical Guys reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Chemical Guys reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Chemical Guys shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Chemical Guys without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Chemical Guys may deliver notice to you by means of email, a general notice on the site, or by other reliable method to the address you have provided to Chemical Guys.
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Chemical Guys products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Chemical Guys products) must be commenced within one (1) year after the claim or cause of action arises. Chemical Guys failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Chemical Guys may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via email, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Chemical Guys or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Chemical Guys does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Chemical Guys is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Chemical Guys reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Chemical Guys in its sole discretion.
You agree to indemnify, defend, and hold harmless Chemical Guys, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Chemical Guys may link to sites operated by third parties. However, even if the third party is affiliated with Chemical Guys, Chemical Guys has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Chemical Guys. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Chemical Guys seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).