PLEASE READ THE FOLLOWING
TERMS AND CONDITIONS OF USE CAREFULLY WHEN USING THIS WEBSITE.
All users of this
site agree that access to and use of this site is subject to the following terms
and conditions and other applicable law. If you do not agree to these terms and
conditions, please do not use this site.
We ship 5 days a week (Monday - Friday), and typically ship orders within 1-2 business days of when the order was placed. All merchandise is shipped
via Ground service (typically FedEx Home or FedEx Ground) throughout the Continental U.S.
Delivery time ranges
from 2 to 7 business days depending on where you live (see map below).
Some items and kits are custom made to order and require additional time or may
be drop-shipped directly from the manufacturer's warehouse.
Custom items cannot be expedited.
I would like to order
Chemical Guys products but I don't live in the Unites States. Can I buy your
Chemical Guys products are available
worldwide. Please send us an e-mail
or call us (310) 674-8135 for more information. If we don't have an
established Chemical Guys location in your area or a Distributor who can help
you with your product needs, we will be more than happy to send you any products
you desire straight from our factory. Be sure to include your address, contact
number, and product needed in the email so that we can more accurately answer
I need a shipment to be
delivered fast, can you help?
Chemical Guys can ship your
package faster if you need it. Please call us for shipping quotes and expedited
service (310) 674-8135.
I need several pallets of
products can we use a freight forwarder?
Yes, please call or fax in
large pallet orders. Our shipping department will arrange several discounted
shipping quotes for you to choose from. Also for large pallet orders, discounts may be available, please call for more info. (310) 674-8135.
Exactly when will my package
FedEx Ground packages are delivered to residential addresses Monday through
Friday between 9:00 a.m. and 7:00 p.m. and to business addresses during their
normal business hours Monday through Friday. FedEx Ground packages cannot be
scheduled to arrive at a specific time of day.
How do I get a
tracking number for my order?
If we have a valid e-mail address, you will be sent an e-mail shipping
confirmation of orders shipped from our warehouse. If you have any questions
regarding the shipment, please e-mail us.
Is signature required to
receive my package?
Yes, in order to assure that
our customers received the product ordered, and assures that the product is not
damaged upon delivery; we require a recipient signature.
If you are not available to receive your package at
home or work please arrange to have the package shipped to a location where you
will be available to sign for it.
Why is my signature required
in order to receive may package?
Customers who purchase buffers, vacuums, paste waxes and any order totaling over
$300.00 in products purchased online using a credit card require a signature
In order to
assure that every customer receives the order they have placed, items cannot be
left at your front door, and will require a signature. Packages left unattended
have a magical tendency to disappear.
I don't want to sign for my
package and still unsure as to why I have to. Can you please give an example?
ships the product to the consumer. The product is
delivered and the consumer is not home and driver leaves it at door without a
Option 1 : Customer arrives
home and the package is no longer on the doorstep.
Problem: ANGRY CUSTOMER - a new package has to be shipped out taking more time at
a complete loss to Chemical Guys and the customer.
Solution: Have qualified
representatives deliver the package in person to your home or business and
get your signature to assure the package was received in great shape and in a
I just placed an order and
someone from your office contacted me to sign the invoice. Why do I have to do
In order to protect our
customers and ourselves from fraudulent orders and credit card fraud, we request
all first time customers to confirm that they have placed the order and the name
on the order matches the name on the credit card.
If you have placed a first time order
with us please expect an e-mail from us shortly after your order requesting you
to do the following:
Please, fax a signed copy of the
attached invoice to (310) 988-1061. Our corporate policy requires that all
first-time orders in excess of $300.00 are authorized by the customer direct
signature. This policy was implemented in order to protect our clients against
the increasing number in online ID theft.
We appreciate your business very much.
Your order will ship the same business day we receive your authorization.
Chemical Guys MFG. Co.
Customers need to verify the receipt of all items at the time their order is received. Any missing items must be reported to us within 10 days of receipt. This does not include any back ordered items and only applies to orders that have been completely filled. Any damaged merchandise must be reported directly to us within 10 days of receipt.
Free Shipping Orders
Occasionally, we offer promotions and coupons offering free shipping. "FREE SHIPPING" applies to items shipped only in the continental US. Orders shipped to Hawaii, Alaska, Puerto Rico and other U.S. Territories or military addresses (APO, FPO, etc.) are not valid, and will be charged shipping.
Once you have placed your order, a customer service associate will contact you with
the shipping charges.
We ship to Canada, Hawaii,
Alaska and APO and FPO military addresses via USPS priority mail so you can
receive Chemical Guys merchandise wherever you are in the world. We will do our
best to provide you with the lowest shipping rate possible. We will handle customs forms. Sorry,
we are unable to ship aerosol products due to federal regulations.
Please note: shipping on oversized or heavy items may be higher based on weight.
A customer service associate will contact you with an actual shipping rate quote
if necessary. This may apply to gallons, buffers, cases, etc.
Prices do not include
duties, taxes, or brokerage fees. Consult your local customs authorities to
determine if any import tariffs apply.
These rates DO NOT APPLY
to Special Order Items
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graphics or code is copyrighted as a collective work under the United States and
other copyright laws, and is the property of Chemical Guys, ChemicalGuys.com
Chemical Guys MFG.Co. The collective work includes works that are licensed to
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limitations relating to specific material, download or print portions of the
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This site and the materials and products on this site are provided "as is" and
without warranties of any kind, whether express or implied. To the fullest
extent permissible pursuant to applicable law, Chemical Guys, ChemicalGuys.com
Chemical Guys MFG.Co. disclaims all warranties, express or implied, including,
but not limited to, implied warranties of merchantability and fitness for a
particular purpose and non-infringement. Chemical Guys, ChemicalGuys.com
Chemical Guys MFG.Co. does not represent or warrant that the functions contained
in the site will be uninterrupted or error-free, that the defects will be
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Chemical Guys MFG.Co.does not make any warrantees or representations regarding
the use of the materials in this site in terms of their correctness, accuracy,
adequacy, usefulness, timeliness, reliability or otherwise. Some states do not
permit limitations or exclusions on warranties, so the above limitations may not
apply to you.
Limitation of Liability
Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. shall not be liable for
any special or consequential damages that result from the use of, or the
inability to use, the materials on this site or the performance of the products,
even if Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. has been advised
of the possibility of such damages. Applicable law may not allow the limitation
of exclusion of liability or incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
In the event that a Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co.
product is mistakenly listed at an incorrect price, Chemical Guys,
ChemicalGuys.com Chemical Guys MFG.Co. reserves the right to refuse or cancel
any orders placed for product listed at the incorrect price. Chemical Guys,
ChemicalGuys.com Chemical Guys MFG.Co. reserves the right to refuse or cancel
any such orders whether or not the order has been confirmed and your credit card
charged. If your credit card has already been charged for the purchase and your
order is cancelled, Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. shall
issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site
and/or completing the registration or shopping process. These terms and
conditions, or any part of them, may be terminated by Chemical Guys,
ChemicalGuys.com Chemical Guys MFG.Co. Without notice at any time, for any
reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation
of Liability, Indemnification and Miscellaneous, shall survive any termination.
Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. may deliver notice to you
by means of e-mail, a general notice on the site, or by other reliable method to
the address you have provided to Chemical Guys.
Your use of this site shall be governed in all respects by the laws of the state
of California, U.S.A., without regard to choice of law provisions, and not by
the 1980 U.N. Convention on contracts for the international sale of goods. You
agree that jurisdiction over and venue in any legal proceeding directly or
indirectly arising out of or relating to this site (including but not limited to
the purchase of Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. products)
shall be in the state or federal courts located in Los Angeles County,
California. Any cause of action or claim you may have with respect to the site
(including but not limited to the purchase of Chemical Guys, ChemicalGuys.com
Chemical Guys MFG.Co. products) must be commenced within one (1) year after the
claim or cause of action arises. Chemical Guys, ChemicalGuys.com Chemical Guys
MFG.Co.s failure to insist upon or enforce strict performance of any provision
of these terms and conditions shall not be construed as a waiver of any
provision or right. Neither the course of conduct between the parties nor trade
practice shall act to modify any of these terms and conditions. Chemical Guys,
ChemicalGuys.com, Chemical Guys MFG.Co. may assign its rights and duties under
this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by
use of obscene or abusive language, is strictly forbidden. Impersonation of
others, including a Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. or
other licensed employee, host, or representative, as well as other members or
visitors on the site is prohibited. You may not upload to, distribute, or
otherwise publish through the site any content which is libelous, defamatory,
obscene, threatening, invasive of privacy or publicity rights, abusive, illegal,
or otherwise objectionable which may constitute or encourage a criminal offense,
violate the rights of any party or which may otherwise give rise to liability or
violate any law. You may not upload commercial content on the site or use the
site to solicit others to join or become members of any other commercial online
service or other organization.
Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. does not and cannot review
all communications and materials posted to or created by users accessing the
site, and is not in any manner responsible for the content of these
communications and materials. You acknowledge that by providing you with the
ability to view and distribute user-generated content on the site, Chemical
Guys, ChemicalGuys.com Chemical Guys MFG.Co. is merely acting as a passive
conduit for such distribution and is not undertaking any obligation or liability
relating to any contents or activities on the site. However, Chemical Guys,
ChemicalGuys.com Chemical Guys MFG.Co. reserves the right to block or remove
communications or materials that it determines to be (a) abusive, defamatory, or
obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a
copyright, trademark or; other intellectual property right of another or (d)
offensive or otherwise unacceptable to Chemical Guys, ChemicalGuys.com Chemical
Guys MFG.Co. in its sole discretion.
You agree to indemnify, defend, and hold harmless Chemical Guys,
ChemicalGuys.com Chemical Guys MFG.Co., its officers, directors, employees,
agents, licensors and suppliers (collectively the "Service Providers") from and
against all losses, expenses, damages and costs, including reasonable attorneys'
fees, resulting from any violation of these terms and conditions or any activity
related to your account (including negligent or wrongful conduct) by you or any
other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Chemical Guys,
ChemicalGuys.com Chemical Guys MFG.Co. may link to sites operated by third
parties. However, even if the third party is affiliated with Chemical Guys,
ChemicalGuys.com Chemical Guys MFG.Co., Chemical Guys, ChemicalGuys.com Chemical
Guys MFG.Co. has no control over these linked sites, all of which have separate
privacy and data collection practices, independent of Chemical Guys,
ChemicalGuys.com Chemical Guys MFG.Co. These linked sites are only for your
convenience and therefore you access them at your own risk. Nonetheless,
Chemical Guys, ChemicalGuys.com Chemical Guys MFG.Co. seeks to protect the
integrity of its web site and the links placed upon it and therefore requests
any feedback on not only its own site, but for sites it links to as well
(including if a specific link does not work).
All returns have to be within 30 days of purchase, product unused and subject to a 15% restocking fee. Shipping is the responsibility of customer and products are subjected to inspection before acceptance.