Chemical Guys Shipping
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PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY WHEN USING THIS WEBSITE.
All users of this site agree that access to and use of this site is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Ground Shipping: 1-5 business days (US only, rates depend on location)
Free Economy Shipping: 7-10 business days (US only, excludes HI, AK, & PR)*
*Free Economy Shipping is available to US addresses (excluding Alaska, Hawaii, Puerto Rico, and other US holdings) on orders of $50.00 or more (product price - excludes taxes and shipping).
I would like to order Chemical Guys products but I don't live in the Unites States. Can I buy your products?
We do not ship internationally.
I need a shipment to be delivered fast, can you help?
Chemical Guys only offers ground shipping at this time.
I need several pallets of products can we use a freight forwarder?
If you are are placing pallet size orders please contact our wholesale department for wholesale pricing. Become a Distributor or Reseller
Exactly when will my package
Why is my signature required in order to receive my package?
Customers who purchase buffers, vacuums, paste waxes and any order totaling over $300.00 in products purchased online using a credit card require a signature for delivery.
WHY? In order to assure that every customer receives the order they have placed, items cannot be left at your front door, and will require a signature. Packages left unattended have a magical tendency to disappear.
I don't want to sign for my package and still unsure as to why I have to. Can you please give an example?
Chemical Guys ships the product to the consumer. The product is delivered and the consumer is not home and driver leaves it at door without a signature.
Option 1 : Customer arrives
home and the package is no longer on the doorstep.
Solution: Have qualified representatives deliver the package in person to your home or business and get your signature to assure the package was received in great shape and in a timely manner.
I just placed an order and someone from your office contacted me to sign the invoice. Why do I have to do that?
In order to protect our customers and ourselves from fraudulent orders and credit card fraud, we request all first time customers spending over $500 to confirm that they have placed the order and the name on the order matches the name on the credit card.
If you have placed a first time order with us please expect an email from us shortly after your order requesting you to do the following:
Please, fax a signed copy of the
attached invoice to (310) 988-1061. Our corporate policy requires that all
first-time orders in excess of $500 are authorized by the customer direct
signature. This policy was implemented in order to protect our clients against
the increasing number in online ID theft.
Customers need to verify the receipt of all items at the time their order is received. Any missing items must be reported to us within 10 days of receipt. This does not include any back ordered items and only applies to orders that have been completely filled. Any damaged merchandise must be reported directly to us within 10 days of receipt.
Free Shipping Orders
Free Shipping applies to items shipped only in the continental US. Orders shipped to Hawaii, Alaska, Puerto Rico and other U.S. Territories or military addresses (APO, FPO, etc.) are not valid, and will be charged shipping.
We ship to Hawaii, Alaska and APO and FPO military addresses on select occasions. Please contact us for further information.
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Once you have placed your order, you cannot make changes as our system is automated. Additions, free items, etc. cannot be added to your order once it has been placed. Please note: any returns require a Return Merchandise Authorization (RMA). Returns are subject to a 15% restocking fee. No returns will be accepted without an RMA.