Chemical Guys Shipping
Learn all about how it works in one spot.
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY WHEN USING THIS WEBSITE.
All users of this site agree that access to and use of this site is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
FedEx Ground Shipping: 1-5 business days (US only, rates depend on location)
Free Economy Shipping: 7-10 business days (US only, excludes HI, AK, & PR)*
*We offer Free Economy Shipping to US addresses (excluding Alaska, Hawaii, Puerto Rico, and other US holdings) on orders of $50.00 or more (product price - excludes taxes and shipping).
I would like to order Chemical Guys products but I don't live in the Unites States. Can I buy your products?
Chemical Guys products are available worldwide. Please send us an e-mail sales@ChemicalGuys.com or call us (310) 674-8135 for more information. If we don't have an established Chemical Guys location in your area or a Distributor who can help you with your product needs, we will be more than happy to send you any products you desire straight from our factory. Be sure to include your address, contact number, and product needed in the email so that we can more accurately answer your questions.
I need a shipment to be delivered fast, can you help?
Chemical Guys can ship your package faster if you need it. Please call us for shipping quotes and expedited service (310) 674-8135.
I need several pallets of products can we use a freight forwarder?
Yes, please call or fax in large pallet orders. Our shipping department will arrange several discounted shipping quotes for you to choose from. Also for large pallet orders, discounts may be available, please call for more info. (310) 674-8135.
Exactly when will my package
Is signature required to receive my package?
Yes, in order to assure that our customers received the product ordered, and assures that the product is not damaged upon delivery; we require a recipient signature. If you are not available to receive your package at home or work please arrange to have the package shipped to a location where you will be available to sign for it.
Why is my signature required in order to receive may package?
Customers who purchase buffers, vacuums, paste waxes and any order totaling over $300.00 in products purchased online using a credit card require a signature for delivery.
WHY? In order to assure that every customer receives the order they have placed, items cannot be left at your front door, and will require a signature. Packages left unattended have a magical tendency to disappear.
I don't want to sign for my package and still unsure as to why I have to. Can you please give an example?
Chemical Guys ships the product to the consumer. The product is delivered and the consumer is not home and driver leaves it at door without a signature.
Option 1 : Customer arrives
home and the package is no longer on the doorstep.
Solution: Have qualified representatives deliver the package in person to your home or business and get your signature to assure the package was received in great shape and in a timely manner.
I just placed an order and someone from your office contacted me to sign the invoice. Why do I have to do that?
In order to protect our customers and ourselves from fraudulent orders and credit card fraud, we request all first time customers to confirm that they have placed the order and the name on the order matches the name on the credit card.
If you have placed a first time order with us please expect an e-mail from us shortly after your order requesting you to do the following:
Please, fax a signed copy of the attached invoice to (310) 988-1061. Our corporate policy requires that all first-time orders in excess of $300.00 are authorized by the customer direct signature. This policy was implemented in order to protect our clients against the increasing number in online ID theft.
We appreciate your business very much. Your order will ship the same business day we receive your authorization.
Chemical Guys MFG. Co.
Customers need to verify the receipt of all items at the time their order is received. Any missing items must be reported to us within 10 days of receipt. This does not include any back ordered items and only applies to orders that have been completely filled. Any damaged merchandise must be reported directly to us within 10 days of receipt.
Free Shipping Orders
Occasionally, we offer promotions and coupons offering free shipping. "FREE SHIPPING" applies to items shipped only in the continental US. Orders shipped to Hawaii, Alaska, Puerto Rico and other U.S. Territories or military addresses (APO, FPO, etc.) are not valid, and will be charged shipping. Once you have placed your order, a customer service associate will contact you with the shipping charges.
We ship to Canada, Hawaii, Alaska and APO and FPO military addresses via USPS priority mail so you can receive Chemical Guys merchandise wherever you are in the world. We will do our best to provide you with the lowest shipping rate possible. We will handle customs forms. Sorry, we are unable to ship aerosol products due to federal regulations.
Please note: shipping on oversized or heavy items may be higher based on weight. A customer service associate will contact you with an actual shipping rate quote if necessary. This may apply to gallons, buffers, cases, etc.
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Guys MFG.Co. in its sole discretion.
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any feedback on not only its own site, but for sites it links to as well
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Once you have placed your order, you cannot make changes as our system is automated. Additions, free items, etc. cannot be added to your order once it has been placed. Please note: any returns require a Return Merchandise Authorization (RMA). Returns are subject to a 15% restocking fee. No returns will be accepted without an RMA.