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Careers at Chemical Guys

Smart Inc., a South Bay based Car Care Products Company recognized worldwide for revolutionizing the automotive care experience and providing our customers with world-class products and education.
Chemical Guys

Junior Analyst

The Junior Analysts will provide various support functions that are primarily creative analytical projects including design of custom reports. The duties includes heavy emphasis on Excel generating weekly, monthly, quarterly reports. The Junior Analyst will spend 90% of day working with data in Excel (Analytical) - the ideal and successful candidate should enjoy this type of work, the reminder of time will be conducting administrative tasks to help support the team.

Responsibilities

  • Compile and format data from multiple sources and systems to create reports
  • Audit reports for accuracy prior to delivery
  • Create new forms/reports as needed
  • Assist in process streamlining to support a more efficient department
  • Perform user acceptance testing on requested system changes
  • Participate in special projects as needed
  • Type, proofread, and format correspondence and reports

Job Requirements

Bachelor’s degree (B.A.) from four-year college or university (Accounting/Finance, Information Technology or Business Administration preferred); or one to two years’ related experience and/or training; or equivalent combination of education and experience.

Qualifications

  • Advanced MS Excel & MS Access, comfortable knowledge with such functions as pivot tables, vlookup, and summarizations like sumifs and countifs
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Intermediate/Advanced MS Word, Access & Power Point skills
  • Ability to communicate to individuals at all levels of the organization including entry-level staff to Senior Executives
  • Ability to maintain strict confidentiality
  • Excellent organizational skills with the ability to prioritize heavy workload and meet deadlines

We offer a competitive base salary, Medical Insurance Benefits, vacation and sick leave, holidays, and an environment that encourages career growth from within.

Please include salary history along with resume. Click here to apply.

Customer Service Specialist

The ideal person will possess outstanding written / verbal skills and exceptional phone / email etiquette to ensure our customers receive top-notch service. This position requires the ability to work in a fast-paced work environment, handle a high volume of emails and phone calls, while simultaneously process new orders via our Online System, provide product knowledge, up-sell, review customers orders and provide updates on delivery / tracking. In addition, a strong work ethic and a willingness to be a team player are musts!

Responsibilities and Duties

  • Act as the primary liaison for all customers
  • Provides top quality customer service at all times and to every customer
  • Handle incoming calls from customers and ensure that issues, concerns, and/or questions are resolved both promptly and thoroughly
  • Handle all inbound communications via phone, email, live chat or social media
  • Build customer satisfaction and loyalty
  • Handle customer concerns in the best interest of both the customer and the company
  • Assist with placement of orders, refunds and returns

Required Skills

  • Prior customer service experience a must / preferably in a high volume call center
  • Exceptional interpersonal skills
  • Motivated individual
  • Great communication skills (listening, verbal and written)
  • Ability to recognize problems and resolve them or raise issue as required
  • Extremely organized and responsible
  • Demonstrates a willingness to learn
  • Good knowledge of Microsoft tools, in particular excel
  • Outgoing personality and positive attitude
  • *Spanish speaking is a plus

We offer a competitive base salary, Medical Insurance Benefits, vacation and sick leave, holidays, and an environment that encourages career growth from within.

Please include salary history along with resume. Click here to apply.

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